Refund Policy
Our promise if something goes wrong, in line with the Australian Consumer Law.
Draft for review. Last updated 25 October 2026. Details in [square brackets] are still to be filled in.
Your consumer rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
If your files are faulty or not as described
Every delivered ad (each video and each image, from packs and from credits) includes one free redo. Use the “Redo this ad (1 free)” option on your download page within 30 days of delivery, with an optional note. We regenerate that file and keep your original available.
If your ads are still faulty, missing, or not what your pack describes, email [contact email] within 30 days with your order reference. We will fix the affected files, or give you a full or partial refund. For a major failure you can choose a refund.
Changed your mind?
If generation has not started yet, we will refund you in full. Once generation has started, costs are incurred, so we cannot offer change-of-mind refunds, but we will gladly help you get ads you are happy with.
Unused credits
Credits expire 12 months after purchase. If you want a refund for credits you have not used, email us with your credit code and payment email. If a credit is spent but the ad fails to generate, we return the credit to your code automatically.
How refunds are paid
Refunds go back to the original card through Stripe, usually within 5 to 10 business days.